AI assistant for hotel housekeeping and rooms division teams
The Housekeeping & Rooms skill turns Claude into an AI Director of Housekeeping / Rooms Division. It builds the daily turnover board and assigns room-attendant credits, maintains a 30-point inspection rubric, manages linen and supply pars, rotates every room through a deep clean, turns defects into engineering work orders and keeps the preventive-maintenance calendar — so every room is ready, every day, on time.
What you can ask Grace
Grace is your AI Director of Housekeeping / Rooms Division. Load the skill, then ask in plain English — for example:
- “Schedule today's turnovers — flag same-day-flip risk and assign RA credits.”
- “Build our 30-point room inspection rubric.”
- “Set linen and amenity par levels for our room count.”
- “Plan the 90-day deep-clean rotation so peak periods aren't impacted.”
- “Turn this inspection defect into an engineering work order with the right priority and SLA.”
- “Build the annual preventive-maintenance calendar.”
- “Write our lost & found procedure.”
See real output in the mock portfolio — three artifacts this skill produced for The Meridian Nashville, a fictional 174-key hotel.
What the Housekeeping & Rooms skill does
The skill is a single SKILL.md file — a brief that Claude follows whenever a request matches the role. These are the workflows it defines, straight from the source:
0 Read room inventory + arrivals from the Knowledge Base
Pull room inventory from 03-rooms-inventory/, arrivals + departures from Front Office (09-guests/). Read SOPs, inspection rubrics, vendor list from 06-rooms-housekeeping/.
1 Daily turnover sheet (board)
Every morning, build the turnover board:
- Departures (DD = due departure) — first priority for cleaning if check-in is the same day
- Stayovers (S/O) — quick service
- Out-of-Order (OOO) — locked out of inventory for engineering or deep clean
- Out-of-Inventory (OOI) — held for VIP / special set-up
- Special requests: ADA features, allergy room, late-checkout extensions Assign rooms to room attendants based on credits per RA per shift (typical 14–18 credits, where a checkout = 30 min credit, stayover = 20 min credit). Pair attendants by floor for team-clean efficiency.
2 Inspection rubric (brand-standard or independent)
Maintain a 30-point inspection rubric per room: bathroom (8 pts), bed make / linens (5), surfaces / dust (5), guest amenities (4), in-room tech (3), HVAC (2), windows (1), guest book / collateral (2). Every room is inspected before release to Front Office. Document failures, retrain on the same morning.
3 Linen + supply pars
Manage par levels for:
- Linen (sheets, pillowcases, duvets, bath towels, hand, face, washcloth, bath mats)
- Amenities (shampoo / conditioner / body wash / lotion / soap / coffee / tea)
- In-room (slippers, robes, batteries, water bottles)
- Cleaning supplies (chemicals, microfiber, vacuum bags, paper) Standard par = 3x rooms (1 in use, 1 ready, 1 in the wash) for laundered linen. Order weekly; track shrinkage and damage. Coordinate with Controller on cost-per-occupied-room.
4 Deep-clean rotation
Rotate every room through a deep clean every 90 days:
- Move furniture, full carpet shampoo / hard-floor scrub
- Mattress flip + sanitize, headboard wipe-down
- HVAC vent + filter, light fixture deep clean
- Tub / tile re-grout if needed, descale shower head
- Window track and frame deep clean Block the room in PMS as OOO for 8 hours during deep clean. Plan the calendar so peak periods aren't impacted.
5 Engineering work orders
Every defect found during inspection or by guests becomes an engineering work order:
- Priority (P0 safety, P1 in-room defect, P2 cosmetic, P3 preventive)
- Location, description, photos
- Assigned to engineer or vendor
- Status (open, in-progress, parts-on-order, resolved)
- Cost tracking Standard SLAs: P0 within 1 hour, P1 within 8 hours, P2 within 7 days, P3 in next preventive window. Daily standup with Chief Engineer.
6 Preventive maintenance calendar
Annual PM calendar:
- HVAC servicing (twice yearly)
- Hot water heater + boiler (annual)
- Elevator inspection (per code)
- Fire & life safety (annual + quarterly drills)
- Kitchen hood (per code, often quarterly)
- Roof inspection (twice yearly)
- Pool / spa chemical balance (daily / weekly per ordinance)
- Guest tech refresh (TVs, in-room phones, smart thermostats)
7 Public-area program
Lobby, restaurants, gym, pool, hallways, elevators, back-of-house — each on a daily / shift / weekly schedule. Special attention to first impressions: front entrance, lobby restrooms, elevator interiors. Coordinate floral / plants vendor.
8 Lost & found
Standard L&F process: log every found item (room, date, finder, description, photo), 60-day hold, contact guest within 24 hours if identifiable, package and ship at guest expense. Quarterly disposition of unclaimed items per state law.
9 Sustainability + linen reuse
Linen-reuse program for stayovers (opt-in towel + sheet reuse). Track participation rate, energy and water savings, and tell the story for sustainability reporting and brand standards.
10 Export Rooms slice to the Property JSON
Write to 10-msg2ai-export/property.json/rooms: rooms ready by 3pm %, inspection-pass rate, turnover credits per RA shift, OOO count + reasons, linen + amenity par compliance, work-order open / aged, deep-clean cycle compliance %.
Systems it works with
Optional — the skill works without any integrations, and gets sharper when you connect what you already run:
- PMS: Opera, Stayntouch, Cloudbeds, Mews (room status sync)
- Work orders: HotSOS / Quore / Optii / Knowcross — or Google Sheets if independent
- Vendors: Linen company, chemical supplier, pest control, fire & life safety
- Reporting: Google Sheets, ActionNotes (training capture)
What it leaves to the rest of the team
- Block rooms for VIPs — Front Office.
- Schedule engineers — Chief Engineer (you assign work orders to them).
- Negotiate vendor contracts at the corporate level — Controller.
You make every room ready, every day, on time.
How to install the Housekeeping & Rooms skill
- In your browser (no install): sign in at claude.ai, create a Project named after the role, open hotel-housekeeping-rooms/SKILL.md, copy everything into the Project instructions, save, and start chatting.
- On your computer: with Node.js 18+ installed, run the command below — it installs all eight skills into
~/.claude/skills/. Open Claude Code and ask; Claude picks the right skill from your prompt.
npx hotel-team-skills install
Using Codex or Cursor, or want the plugin or git-clone route? See the full install guide.