The whole back office a 50–300 key independent hotel or small chain needs — one AI teammate per role, free. General Manager, Front Office, Revenue Management, Finance & Controller, Food & Beverage, Housekeeping & Rooms, Sales & Marketing, and a Vibe Coder for the hotel website and booking engine.
An independent hotel or small chain has eight back-office roles. Most teams cover all of them with four to six people across 50–300 keys.
Each teammate is a focused brief — a senior version of that role, ready on the first message. Use one. Use all eight. They share one knowledge base and one property JSON, so when you ask the GM for the asset-manager briefing, it pulls pace from Revenue, the sales pipeline from Sales, ops health from Rooms / F&B / Housekeeping, and the financial flash from the Controller.
Elena · your AI General Manager / Director of Operations.
Marcus · your AI Director of Rooms / Front Office.
Priya · your AI Revenue Manager.
David · your AI Controller / Director of Finance.
Sofia · your AI Director of Food & Beverage.
Grace · your AI Director of Housekeeping / Rooms Division.
Tomás · your AI Director of Sales & Marketing.
Noor · your AI Director of Digital / Vibe Coder.
A complete mock portfolio — 174 keys, downtown Nashville, $34.1M budget — with every artifact each skill actually generated. Browse the full set in the project repo: mock/.
Daily flash · Risk register · Asset-manager briefing
See 3 outputs →02Arrivals briefing · Walk strategy · Group rooming list
See 3 outputs →03Weekly pickup · Group displacement · BAR ladder
See 3 outputs →04Daily revenue audit · USALI P&L · OTA reconciliation
See 3 outputs →05Banquet event order · Covers forecast · F&B P&L flash
See 3 outputs →06Turnover sheet · Engineering work orders · PM calendar
See 3 outputs →07RFP response · Marketing calendar · OTA listing audit
See 3 outputs →08Weddings page · Vercel deploy log · Booking-engine integration
See 3 outputs →The skills work without any integrations. Connect the systems your hotel already runs — PMS, RMS, channel manager, POS, comp-set data — and they get sharper. Pulling real reservations, posting real revenue, dispatching real work orders. You only connect what helps.
All three paths give you the same teammates. The only difference is where the conversation lives and how much of your tooling Claude can reach into.
Best if you've never used Claude before. Works on any computer. No installs.
SKILL.md file in the repo and copy the contentsBest if you'll be using these regularly and want Claude to send emails, run the daily revenue audit, and use your systems.
npx hotel-team-skills installBest for hotels or small chains running 100+ keys. Connect PMS, RMS, channel manager, POS, Gmail, Drive, your CRM, your accounting tool — and let the team work in real systems.
Each SKILL.md in this repo is just markdown. You can drop it into Claude.ai, Claude Code, Codex, or Cursor as-is — they'll all treat it as a system prompt for that role. Pick the tool you already use:
Best if you're not technical. Works on any computer with a browser. Each skill becomes its own Project so you can switch personas by switching Projects.
Tip: Make 8 Projects, one per skill, and switch between them as your role changes during the day.
If your question isn't here, write to info@msg2ai.xyz. Real human, fast reply.
There isn't one. We build AI tools for hotels and hospitality at msg2ai.xyz, and we open-sourced the skills because we wanted every independent hotel and small chain to have a real back office. The skills, the website, the npm installer — all free, MIT licensed.
The way MSG2AI makes money is by selling two paid products that the skills know how to call into:
Answers every guest question by text in 126 languages, sends pre-arrival messages, drives upsells, captures reviews — all in 30-second responses. The product publishes 98% guest satisfaction, 35–60% reduction in front-desk call volume, and 15+ weekly hours saved per hotel on comms.
ai-ambassador.xyz →
ActionNotesTurns every daily stand-up, weekly ops review, and ownership call into structured notes, clear decisions, and assigned action items — automatically. The weekly ops review and asset-manager briefing basically write themselves.
actionnotes.ai →Both are optional — the eight skills work fine without them. They're just where the skills hand off when the phone is ringing or the leadership team is in a meeting.
Tell us a bit about your hotel or collection and we'll write back. The form opens your default email client and pre-fills a message to info@msg2ai.xyz — nothing leaves your computer until you hit send.
Prefer to email directly? info@msg2ai.xyz
Pick a teammate. Ask them something. See what comes back. The first useful output happens in about 60 seconds.