Guide · uses the free Housekeeping & Rooms skill

How to write a housekeeping SOP with Claude

Most housekeeping SOPs boil down to three documents: how a room is inspected, how it's deep cleaned, and what happens to what guests leave behind. The Housekeeping & Rooms skill writes all three from a standard starting point — a 30-point inspection rubric, a 90-day deep-clean rotation and a lost & found process — and adapts them to your rooms and brand standards.

What you need

Claude (Claude.ai in your browser — the free tier works for short tests — or Claude Code) with the Housekeeping & Rooms skill loaded
Your room types and count (from 03-rooms-inventory/)
Any existing SOPs, brand standards or vendor list (from 06-rooms-housekeeping/)
Your peak periods, so deep cleans avoid them

Step by step

Load the Housekeeping & Rooms skill. In Claude.ai, create a Project and paste the Housekeeping & Rooms SKILL.md into its instructions — or run npx hotel-team-skills install once and use Claude Code, which picks the right skill from your prompt.
Share your rooms and standards. Paste your room types and any existing SOPs or brand-standard checklist, or connect the Knowledge Base folder where they live.
Ask for the SOP. Ask for one SOP at a time or all three: inspection rubric, deep-clean rotation, lost & found.
Adapt the defaults. Start from the skill's defaults — 30 inspection points across bathroom, bed, surfaces, amenities, tech, HVAC, windows and collateral; a deep clean every 90 days with the room blocked OOO for 8 hours; a 60-day lost & found hold — and adjust them to your property.
Train and save. Save the final SOPs to 06-rooms-housekeeping/ so every skill works from the same version, and retrain on inspection failures the same morning they happen.

"Write our housekeeping SOPs: the room inspection rubric, the deep-clean rotation and the lost & found procedure."

What a good result covers

This is the workflow the Housekeeping & Rooms skill follows, quoted from its SKILL.md:

Inspection rubric (brand-standard or independent)

Maintain a 30-point inspection rubric per room: bathroom (8 pts), bed make / linens (5), surfaces / dust (5), guest amenities (4), in-room tech (3), HVAC (2), windows (1), guest book / collateral (2). Every room is inspected before release to Front Office. Document failures, retrain on the same morning.

Deep-clean rotation

Rotate every room through a deep clean every 90 days:

Move furniture, full carpet shampoo / hard-floor scrub
Mattress flip + sanitize, headboard wipe-down
HVAC vent + filter, light fixture deep clean
Tub / tile re-grout if needed, descale shower head
Window track and frame deep clean Block the room in PMS as OOO for 8 hours during deep clean. Plan the calendar so peak periods aren't impacted.

Lost & found

Standard L&F process: log every found item (room, date, finder, description, photo), 60-day hold, contact guest within 24 hours if identifiable, package and ship at guest expense. Quarterly disposition of unclaimed items per state law.

Review before you send. The output is a strong first draft, not a final answer. The skill asks for missing pieces before it writes, but you remain responsible for anything you send, sign, pay or publish.

Get the Housekeeping & Rooms skill →All install options